Resolved: Service Disruption of Smart Wishlist and Smart RSS Feed apps

NOTE: This issue has been completely resolved as of 5:00PM PDT, April 3. We have been monitoring it for past couple of hours and there has been no further issues. In case you face any trouble while using the app, please contact us.

It appears that our cloud service provider is undergoing a technological upgrade, due to which the service is being affected. Below is the statement from them.

“On April 2nd at 11:00am PDT, we will be upgrading ours back-end to use a newer version of Ceph! This should be a quiet “behind the scenes” process without any noticeable interruptions in service”

However, their upgrade process hasn’t been quiet. We have escalated the matter to them and we are working closely with them to get everything restored asap.

As per our analysis, there is a connectivity issue. Different servers are unable to communicate with each other.

UPDATES

April 3, 2019: 5:45 AM PDT  Smart RSS Feed and certain modules of Smart Wishlist have been restored by now. We are working towards other issues and are expected to be restored shortly.

April 3, 2019: 12:59 PM PDT We have migrated some critical services to a different Cloud Computing provider. Most of the stores would see wishlist app working now. However, there may be slight performance issues which would automatically vanish in 3-4 hours.

Below are the latest updates from our previous Cloud Service Provider:

April 2, 2019 2:31PM PDT [Investigating] Our Cloud Engineers are investigating an issue resulting in degraded performance on customer DreamCompute instances. We are closely monitoring the situation and will be posting periodic updates as further information becomes available.

April 2, 2019 9:20PM PDTOur Cloud Engineers have identified the cause of this performance degradation and are working on a resolution. We’ll update this post as new information becomes available.

April 3, 2019 6:04AM PDT [Monitoring] Our Cloud Engineers have pushed out a fix, and are now monitoring the situation to ensure we’re back in a fully operational state. We’ll update this post when we’re all clear.

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