Sometimes you might face issues while trying to open App’s Settings (Merchant Console) in Shopify Admin. A generic message is displayed “The App could not be loaded”, as shown below.
![](https://i0.wp.com/www.webmarked.net/wp-content/uploads/2020/08/Screenshot-from-2020-08-04-04-58-22.png?resize=800%2C217&ssl=1)
This happens when 3rd party cookies are blocked in your browser. To fix this, you can do either of the following:
- Allow all 3rd party cookies, or
- Add an exception for our App.
Allow all Cookies
- On your computer, open Chrome.
- At the top right, click
Settings.
- Under “Privacy and security,” click Cookies and other site data.
- Select the option “Allow all cookies” and try opening the app.
Add an exception for our app
- On your computer, open Chrome.
- At the top right, click
Settings.
- Under “Privacy and security,” click Cookies and other site data.
- Next to “Sites that can always use cookies,”click Add.
- In the input field, enter [*.]webmarked.net (See screenshot below)
- Click Add and try opening the app.
![](https://i0.wp.com/www.webmarked.net/wp-content/uploads/2020/08/Screenshot-from-2020-08-04-05-05-31.png?resize=664%2C331&ssl=1)
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